Claims
Cancellation and refunds
- How will refunds be returned to me?
- How do I get taxes back for purchases?
- Can I cancel my trip due to extraordinary circumstances?
- What do I do if I cannot join my booked trip as planned?
- What happens if my trip is cancelled after it has started?
- What happens if my trip is cancelled before I join the ship?
- Who do I contact regarding claims or refunds?
- What should I do if I encounter problems before or during my trip?
- My excursion was cancelled; how will I get my refund?