I forgot something onboard-how do I get it back?

You can register your lost item via our lost property form:
https://www.havilavoyages.com/complaints_and_refunds

We will try to match your report with items found on board. If we find a match, we will contact you to arrange collection or shipment.

Registered items are kept for up to 90 days before being forwarded, donated, or destroyed. Please note it may take a few days before items are logged and available for matching.

Important information:
For safety, customs, and hygiene reasons, some items cannot be shipped or taken ashore, including:

• Food and beverages (including duty-free items)
• Opened cosmetics or hygiene products
• Wet clothing or swimwear
• Dangerous/hazardous and flammable items*
• Payment cards, cash and identification *
• Valuables*

*Shipment will be handled in accordance with the relevant transport provider. (may be handed over to the police if required)

Whenever possible, we recommend that you collect personal belongings in person at one of our ports. Please bring valid photo identification when collecting your item.

What happens to unclaimed items?

• Clothing and textiles may be donated to charities such as Fretex if not collected.
• Valuables such as passports, wallets, and mobile phones that cannot be linked to an owner or have not been collected may be handed over to the police.
• Electronics and personal devices that are not claimed will be securely destroyed or recycled.
• All other unclaimed property will be donated or disposed of in accordance with current regulations.