Who do I contact regarding claims or refunds?
Contact details complaints and refunds
If you are eligible for a refund, we ask you to contact the place where you purchased the service.
- Onboard Purchases: Contact the crew onboard.
- Online or Customer Service Purchases: Contact our customer service.
- Travel expenses related to cancellations: Contact our customer service.
- Through a Travel Agency: Contact your agency directly.
Customer service complaints and refunds contact form:
https://www.havilavoyages.com/complaints and refunds
Ensure you keep and submit all relevant documentation to expedite the refund process. Note that you do not need to contact us for refunds related to cancelled bookings or excursions, as these are handled automatically. For more information, please refer to our Terms & Conditions.