How can I resolve issues or complaints during my trip?

Report issues promptly:
Please report any problems or deficiencies immediately on site so we can address them quickly. Delays in reporting or refusing reasonable remedies may affect your right to further compensation. Late feedback may also result in loss of evidence, which could weaken your claim.

Submitting a complaint:
If a problem is not resolved during your trip, submit a written complaint via our website as soon as possible. Both parties must try to resolve disputes amicably. Complaints must first be submitted directly to Havila.

Further dispute resolution:
If the complaint is not resolved to your satisfaction, you may escalate the case to relevant dispute forums:

The Norwegian Appeals Board for Package Travel https://www.reiselivsforum.no/
European dispute forums: https://ec.europa.eu/consumers
ABTA (UK): https://www.abta.com/