My excursion was cancelled; how will I get my refund?

Pre-booked excursions
Cancelled pre-booked excursions will normally be automatically refunded within 3 days after the full round voyage is completed, ie. after the ship’s return to Bergen. You do not need to contact us to get your refund.

Refunds will be issued to the card used for payment.

If you have not received an e-mail about a refund within 3 days after the round voyage is over, please reach out to us via our contact form here: Complaints and refunds

Excursions purchased on board
Excursions purchased on board will be refunded on board before you disembark.