What should I do if I encounter problems before or during my trip?

If an issue arises before or during your journey, it is crucial to report it immediately and at the location where it occurs.

• Please contact our customer service if you have any problems prior to your voyage.
• Problems during the voyage should be reported to the crew onboard.
• Failure to report an issue promptly, or declining reasonable on-site resolutions may affect your ability to claim compensation.
• If you reported an issue without being provided with a resolution on board, we urge you to get in touch.
• To submit a general complaint, please reach out to us via our contact form here: https://www.havilavoyages.com/complaints and refunds