How do I get taxes back for purchases?

Refunds for onboard purchases

The VAT Tax Refund Form (Tax Free form) must be requested directly in the shop at the time of purchase. Our staff will complete the form and attach your receipts.

You must have the form stamped at the airport when leaving the country. Without this form, a refund is generally not possible after leaving the country, as the documentation must be issued by the store at the time of purchase.

Refunds for unused bookings:

VAT on purchased bookings is charged from the time of sale and is payable regardless of whether the customer travels.

Therefore, there is no obligation to refund taxes or fees for unused bookings.

Airlines may refund government-imposed taxes and fees (like airport or passenger taxes) if a passenger does not travel, these types of refunds do not generally apply to our services.