FAQs
Her you will find answer to our most common questions
Booking information
- When should I book?
- Where can I find the terms and conditions and privacy notice?
- What is included in the price?
- How do I get the confirmation and access my booking?
- Which rules apply to the price categories?
- Do I need an insurance?
- Do you offer solo traveller discount?
- Can I upgrade my cabin?
- Can I book hotels with you?
- Can I book a baby crib?
- Can I ship cargo with you?
- Can I bring vehicles on board?
- Items subject to boarding restrictions
- Is it allowed to travel with a dog or other pets?
Port to port
Before departure
- When should I travel?
- Havila stops in 34 ports, can I visit all of them?
- What should I bring with me?
- General Tips for Outdoor Dressing in Norway
- How to Dress for the Norwegian Spring
- How to Dress for the Norwegian Summer
- How to Dress for the Norwegian Autumn
- How to Dress for Cold Norwegian Winter Weather
- Where can I sign up for a newsletter?
Check-in and boarding
- Detailed information about port and terminal addresses
- Can I book connecting travels like plane with Havila Voyages?
- What do I need to check-in?
- Check-in times
- How do I get to the ship?
- How to get from the airport to the ports?
- Travelling by train
- Parking in Bergen
- Information about your luggage
- Is the ship on time?
- What should I do if I can't reach the ship on time?
- When do I need to check out of my cabin?
Life onboard
Restaurants and bar
- Havblikk Bar and Lounge
- Where can I find information about the dining facilities?
- Which meals and drinks are included with the meal package?
- Havly Café Package
- Can I eat at Hildring Fine Dining?
- Are vegetarian or vegan meal options available on board?
- Can you prepare meals according to my dietary restrictions?
- Can I order room service?
- Can we book a table in advance?
- Can I come on board for a meal when the ship’s in port for a longer stop?
Excursions and experiences
- How can I book excursions?
- How long before the voyage can I book excursions?
- How are excursions handled at ports with short stops?
- What to do when I start my trip with an excursion?
- How demanding are the excursions and are they adapted for disabled passengers?
- What languages are spoken on the excursions?
- Do we get food on the excursions?
- Can my booked excursions be cancelled?
- The Arctic Adventure
- Premium Lofoten
- When can I see the midnight sun?
- When can I see the northern lights?
- When is the polar night?