Having trouble with your payment?

If you encounter any issues while attempting to make a payment, please contact our customer service. To assist you more efficiently, kindly provide the error code and the type of card you used. We recommend using a VISA or MasterCard when making payments to us.

Please note that payment errors can sometimes be caused by geographical restrictions or limitations set by your card issuer or bank. In such cases, we recommend reaching out directly to your bank or card provider for further assistance. Please also contact our customer service to ensure your reservation remains secured while the issue is being resolved.

It is also possible to pay by bank transfer if there is sufficient time before the sailing date. Please reach out to our customer service for bank details.

You can find our contact details here.